Support - Hilo Musical Kasimu

Kasimu support

CONTACT SUPPORT

If you need support press the button and send us a message. This service is for registered users only. If you are not registered, click here to send us a message.

FREQUENT ERRORS

This account is in use from another location. Each user can be used from one location at a time. If you’re using the same user in different locations, you must first close the program or log out. Sometimes, you have to wait 3 minutes before changing locations.

Your subscription has expired. Verify that you are up to date with payments by clicking here or contact us.

This account has restricted access!, contact your administrator. You’re trying to access the dashboard with an end user’s data. To access the control panel you need the data of a parent or administrator user.

Some or more songs from the playlist are slaunted. This error occurs when the Internet connection has been interrupted after the playlist has started. Check your Internet connection and that there is no program blocking the connection (Firewall, Antivirus, etc.).

I installed the program on a Windows N computer and it doesn’t work. Windows N does not have the audio codecs to make a music program play.
To fix this, follow these instructions:
1) Update Windows until it shows no new updates.
2) Download from the Microsoft page the Media Codec Pack for Windows N, there are several versions of Windows N (1703, 1709, 1903). To find out what the installed version is we go to Start Menu/Settings/System and in the left panel we click “About”, and slide to where it says “Windows specification”, there will tell us the version.
3) Knowing the version we are going to this link: https://www.microsoft.com/en-US/download/details.aspx?id=48231
We download the codec pack corresponding to our version, install and restart.
4) We go to the Start/Configuration/Applications/Optional Features menu and select to install:
*Media Feature Pack
*Windows media player
5) When finished, we restart so that the functions are activated.

BILLING AND DATA FAQs

  • How to change service? Click here.
  • How to unsubscribe from service? Click here and under “Active Subscriptions” click “Cancel” or contact us.

SOFTWARE AND CONTROL PANEL USE

Click here to watch software and control panel use videos or visit next section.

SOFTWARE – Define playlists for each day and schedule

SOFTWARE – Create advertising pattern

SOFTWARE – Edit Songs

SOFTWARE – Create user music styles

SOFTWARE – Create automatic playlist

SOFTWARE – Create automatic playlist with user music styles

SOFTWARE – Create manual playlist

SOFTWARE – Preferences

SOFTWARE – Playing playlist options

Control Panel – Users

Control Panel – Define playlists for each day and schedule

Control Panel – Upload ads and create ad guidelines

Control Panel – Preferences

Control Panel – Customization

Control Panel – Copy settings from one user to another/s

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